Here’s Why Facebook Marketplace Is Not Working & How to Fix It

Facebook Marketplace is an extension of the Facebook social networking platform where users can buy and sell items ranging from home appliances to industrial machines. The marketplace was added to Facebook to facilitate eCommerce within the members of the platform by connecting buyers and sellers through a common ground.

People who want to sell off original goods, spare parts, or any item(s) can make a public listing on the Facebook Marketplace. Potential buyers will then bid their price on the comment section or contact the seller to make their purchase.

Sounds easy right? It is easy indeed. However, as with any other website, you may face bugs on the Facebook marketplace which break its functionality and end up hampering your business flow. 

Unable to list items or make purchases on Facebook Marketplace is a prevalent issue for all users. In this article, we will exhaustively analyze why the Facebook marketplace is not working and attempt to fix it with curated solutions.

Potential Reasons Why Facebook Marketplace is Not Working

Before we explore the solutions, let us glance over potential reasons why the Facebook marketplace is not working for you.

NOTE: This guide is friendly to both Android and iOS devices. 

Your Facebook App is Outdated

Oftentimes we don’t realize that our applications have gone out of date. This can cause functionality errors and brick certain features of the application. In order to get the most out of your Facebook App, you should always keep it up to date to the latest release. 

Facebook App Outdated

Update the Facebook application from the iOS store or Google Play store and proceed to restart your device. 

Your Facebook Profile Is Too New

If you are new to Facebook, you might notice that you are unable to access a few features of Facebook which might include Facebook Marketplace. You might also be temporarily restricted from commenting or reacting to posts.

Facebook Profile Too New

This is a safety measure imposed by Facebook to cut down spam accounts and keep the platform clean and organic.

This temporary block is usually lifted within the next 72 hours and full functionality is restored to your profile. So, if you relate to this scenario, the most you can do is sit back and wait.

Facebook Marketplace Blocked Your Profile

The Facebook Marketplace is driven and moderated by certain policies that you might have unknowingly violated. This results in a temporary sanction on your profile that blocks you from accessing the Facebook Marketplace and all its features. 

If you have uploaded a listing for sale that violates the community policy, do check your inbox for notification and email from Facebook pertaining to it. It will mention the length of the ban and details about which policy you violated.

Facebook Account Blocked

Note that repeated violations may result in a permanent ban from accessing the Facebook Marketplace.

Regional Restriction

Facebook Marketplace is accessible and functional only in selective locations of the world. So far, netizens from 70 countries across the world can use the marketplace and all its features. 

Facebook Marketplace is currently available in these countries: 

Facebook Marketplace Available Countries
Australia France Poland
Argentina Finland Portugal
Austria Germany Peru
Belgium Greece Philippines
Bulgaria Hungary Puerto Rico
Canada India Romania
Chile Ireland Singapore
Costa Rica Italy South Africa
Croatia Latvia Slovenia
Cyprus Lithuania Spain
Czech Republic Luxembourg Sweden
Denmark Malta Switzerland
Ecuador Mexico Thailand
Estonia Netherlands United Kingdom
Dominican Republic New Zealand United States
Paraguay Norway Panama Uruguay

You are under 18 years old

If the date of birth set on your Facebook profile makes you underage, you will not be able to access Facebook Marketplace. 

Since the marketplace revolves around financial transactions, many users, especially naive kids, can become subject to scams or fraud.

Age Restrictions on Facebook

To prevent any sort of monetary loss and unwanted transactions, Facebook has barred minors from being able to access and use Facebook Marketplace.

Internet and Routing Issues

It’s also possible that you won’t be able to upload your listing or even access Facebook Marketplace because of a slow internet connection. 

So, make sure your internet is not in the way of your business by testing it with an online speed tester.

Google “Internet speed test” and an array of speed testing services should be at the edge of your fingertips. 

Technical Error

An alternate reason why the Facebook Marketplace is not working can be due to some technical errors on the server-side. This can’t be resolved in any way by users.

Facebook might be updating or the system may be witnessing server issues. 

Technical Issue on Facebook

If this is the reason why you can’t use Facebook Marketplace, you simply have to wait with patience for the Facebook team to respond to your complaints. 

It usually doesn’t take too long to get the situation resolved.

Now that you know all of the reasons, let’s check out the possible solutions.

Solutions To Fix Facebook Marketplace Not Working Issue

There are quite a few tested tips and solutions that will fix your Facebook Marketplace and restore all its functionalities. Let’s take a glance over them.

Log out and re-login to your Facebook Account

The most basic solution to fixing any issue on Facebook is to log out of your account and then log back in. This, essentially, is like a soft reset that restores the functionality of broken features on Facebook. 

So, to resolve the Facebook Marketplace not working issue, simply Sign Out of your Facebook account and log back in after a pause of a few minutes. 

Use Alternatives to the Facebook App Like Facebook Touch

In case you are unable to access Facebook Marketplace from the regular application, you can try out different alternatives to it. 

For instance, Facebook Touch or Facebook Lite. Both of them support the Facebook Marketplace feature. So, give them a try and see if it resolves the matter.

Clear Cache of the Facebook App

You can also clear the cookies and cache of your Facebook app in order to get rid of pesky bugs and glitches.

This will reset the app data and remove the bug if it lurks in the temporary cache.

Here’s how you can clear the cache:

On your Mobile Device:

Step 1: Go to Settings.

Step 2: Search “Apps”. Search for Facebook”.

Step 3: Under Storage & Cache tap on Clear Storage & Clear Cache.

Update Facebook App

An outdated Facebook application is prone to bugs and broken features. Updating your Facebook application may potentially fix the Facebook Marketplace not working issue.

Here are the steps you need to follow:

Step 1: Open the Google Play Store or iOS App Store.

Step 2: Type “Facebook” in the search bar and locate the application page.

Step 3: As the application page opens, you should see an option to “Update”.

If you do not see any such option, it indicates that your Facebook app is already up to date.

Step 4: Tap on Update and wait as the latest updates are downloaded and installed 

Restart Your Device

This one’s a no-brainer. Restarting your device, resets all the temporary cache and cleans your device’s memory. It can be a prominent solution that fixes all the errors in Facebook Marketplace.

Change the Date of Birth On Your Facebook Profile

As previously mentioned, Facebook forbids minors from being able to access and use Facebook Marketplace. 

So, if the date of birth set on your Facebook Profile makes your age under 18, you should change it to at least 18 or above.

This is not recommended if you are actually underage and by no way do we condone minors accessing the Facebook marketplace as it is strictly against community policy.

Theoretically speaking, if you’ve input the incorrect date of birth on your profile, here’s how to change it:

Step 1: Open your profile in the Facebook app.

Step 2: Click on Edit Profile

Step 3: Scroll to the bottom and you should see an Edit Your About Info option. Click on it.

Step 4: Scroll down till you find the Basic Info section. Tap on your birthdate to edit it.

That should do it. Additionally, log out of your account and log back in. Now, your birth date should be updated.

Change Region

As previously mentioned, Facebook Marketplace is available in only 70 countries across the world. If you happen to not belong to one of them, you can try these steps to change your region on Facebook.

Step 1: Fire up the Facebook application and click on Menu.

Step 2: Click on Settings & Privacy then proceed to click on Settings.

Step 3: Tap on the Language & Region option.

Step 4: Replace the currently set region with any one of the 70 countries.

That is all. Additionally, log out of your account and log back in. Now, your region setting should be updated.

Contact Facebook 24 ✕ 7 Customer Support

The Facebook Help Centre is a 24 ✕ 7 portal where customers can directly communicate with a customer service executive and address their grievances online. 

If none of the previous techniques worked to fix the Facebook Marketplace not working issue, pay a visit to the Facebook Help Centre and fill out the form on the left providing as many details as possible about your problem.

Facebook will notify you when the matter has been resolved after reviewing your complaint.

All of the above-mentioned solutions are sure to fix all of your Facebook Marketplace errors on Android and iPhone.

In the next part of this guide, we’ve catered to our audience who make use of browsers like Chrome, Brave, etc to surf through Facebook.

Facebook Marketplace Not Working On Browser

In this sect, we talk about a few potential fixes to resolve all of your Facebook Marketplace errors on browsers. Read through to find your fix.

Clear Browser Cache and Cookies

You can clear the cache and cookies of your web browser to get rid of pesky bugs and errors. Here are the steps you need to follow:

Step 1: On your desktop computer, open the browser of your choice and Go to the Settings page of the browser.

Step 2: Search for the term “Cache” through the settings.

Step 3: Proceed to clear “Cache, Cookies & other site data”.

Use Incognito Mode

Oftentimes plugins and extensions in your browser can interfere and brick certain features of Facebook. So, in order to make sure plugins are not in the way, try logging into Facebook from an incognito window.

This is because plugins are by default disabled in an incognito session. Proceed to check if the Facebook Marketplace not working issue still persists. If it doesn’t, then plugins are the bad actor.

Use A Different Browser

Browser incompatibility issues are not too common but, it does not mean that they cannot affect your Facebook. Oftentimes a particular version of a web browser is incompatible with a few features of a website.

To identify if this is the reason why Facebook Marketplace is not working, you should try using a different browser to log into Facebook and visit the marketplace.

Disable Browser Extensions

As previously mentioned, plugins and extensions can hamper your Facebook experience. If you are able to identify that this is true for you, we recommend you disable all browser extensions, restart your browser and then try accessing Facebook Marketplace. This will surely restore all functionality.

EndNote and Tips For Sellers On Facebook Marketplace

I hope you have understood the potential reasons behind the Facebook Marketplace not working issue. If you can follow the curated solutions listed above you will be able to regain access to the marketplace and resume your business flow.

Moving forward, we’ve provided additional pointers for selling on the Facebook Marketplace that can be beneficial to your business growth.

The competition is widespread on the Facebook Marketplace. Here are some tips to help you stand out:

  • Research the competition and price your items strategically.
  • Upload high-quality and professional looking images.
  • Do reply to inquiries about your product in a timely manner.
  • Describe your items in a simple yet detail-rich manner.
  • Present yourself as open to offers and negotiation.
  • Use relevant tags to make your listings easier to find.

 

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