Any kind of error message during an online streaming session can be quite frustrating. In spite of enjoying your favorite movies or TV Shows, you are up on the Internet, trying to find out a solution to such an issue.
The Amazon Prime Video App, although a very capable streaming platform, has its fair share of issues. Whenever there is a problem with the streaming service, it usually displays an error code and stops the current stream altogether.
In this article, I will be pointing out one of the most common error codes that you will notice during your stream on Prime Video – the Error Code: 5503. I will also list all the possible reasons and workarounds for fixing this issue entirely on your device.
What Does the Error Code: 5503 Mean?
The Error Code: 5503 usually indicates a problem with your Amazon Account Settings. The error code message can appear when you launch the Prime Video app, right at the beginning of the stream, or can even pop up in the middle of a session.
Now, another problem that most users face is the lack of any relevant information in the error message. It does not indicate the main cause of this issue. Therefore, users are left scratching their heads, having no clue about how to resolve this error.
There can be a number of reasons that pertain to the Error Code: 5503. The most common cause for this error is Geolocation.
1. Geolocation Issue
Whenever you sign in to the Amazon Prime Video App, the app automatically selects your country/region based on the information that you provided in your Amazon account.
Once you move to a different country/region, you will most likely be facing this error code. This is because you have been trying to access the Prime Video app from a different country/region and not from your set country/region.
However, the fix for such an issue is simple. You only need to change your country/region in your Amazon account. To do so, you can follow these steps.
How to Change Your Country/Region in Amazon Account
Step 1: Navigate to the Amazon official website from your device.
Step 2: Sign in to the Amazon Account using your credentials.
Step 3: Once you have logged in, locate the Accounts & lists option present in the top-right corner of the screen. Open it.
Step 4: Go to Manage Your Content & Devices and open it from the drop-down menu.
Step 5: Select the Preferences tab from the list of available options.
Step 6: Under Country/Region Settings, click on Change.
Step 7: Change your address to your current address and click on Update.
Step 8: A confirmation pop-up will appear. Confirm your changes.
After making these changes, you will be able to access the Prime Video app without any issue. Transferring your account to a different country/region will also transfer all of your exclusive Prime Membership Subscriptions and Services.
2. Internet and Server Issues
Another reason for this recurring error code might be related to a network issue. This means that a poor or unstable Internet connection, low Internet bandwidth, or even a server issue can cause the Error Code: 5503 to show up frequently.
There are certain methods that can help you resolve this issue. However, this can be time-consuming as you will be involved in a lot of troubleshooting.
Before going any further, it is recommended that you try one method at a time. After that, check whether the issue has been fixed on your device. If not, move on to the next method.
Hard Reboot Your Modem and Router
Rebooting your Modem and Router is often a quick and easy fix and can sometimes resolve a connection issue that you have been facing for a while.
- Power off your Modem or Router and disconnect all the ethernet cables. Wait for a couple of minutes, reconnect all the essential cables and power the devices back on.
- Connect your streaming device to the network. This should fix the aforementioned connection issue.
After following this method, you can check if the issue has been fixed by playing content of your choice on the Prime Video app.
Reset your Network Settings
In some cases, resetting your Network to its original state can be a viable option to fix certain connectivity issues.
If you are using an Android smartphone as your primary streaming device, you can reset your Wi-Fi and Mobile Network by following these steps:
Step 1: Navigate to the Settings app on your phone.
Step 2: Look for the Reset option from the menu. The location for this option will vary largely based on the device that you are using. Search for the option using the Search Bar at the top of the screen.
Step 3: Once you have found the option, open it and select the option named Reset Wi-Fi, mobile & Bluetooth.
Step 4: Tap on Reset Settings. This should restore the connections to their default setting.
Step 5: Once you finish making these changes, connect to your Wi-Fi or Mobile Network. You can now start streaming from the Prime Video app.
Make sure that your Internet connection is strong enough to play HD videos from the Prime Video streaming app. A sustained network speed of around 5.0 Mbps should be more than enough for playing content at 1080p resolution.
If you are using an iPhone or an iPad as your primary streaming device, you can reset your Wi-Fi and Mobile Network by following this method.
Go to Settings>General>Transfer or Reset [Device]>Reset and tap on Reset Network Settings. This method is only applicable to an iOS 15 equipped device.
For a device running on iOS 14 or lower, navigate to Settings>General>Reset and tap on Reset Network Settings.
If you are using a PC as your primary streaming device, you can reset your Network Settings in Windows by following these steps.
Step 1: Click on the Start button and go to Settings>Network & Internet> Status and click on Network reset.
Step 2: Click on Reset now.
Step 3: Click on Yes to confirm. Your PC will automatically restart after 5 minutes.
Step 4: After rebooting into Windows, connect to your network. If the connection is password-protected, type in your password and you should be good to go.
Resetting your Network on a Mac is a bit different than on iOS. This is because Macs do not have a dedicated Reset Network setting. Follow the method mentioned below.
Click on the Apple menu icon and go to System Preferences>Network>[Your Wi-Fi Display Name]. Click on the Minus(-) icon from the available list of options and hit the Apply button.
Note: You can also reset the Network Settings on your TV/Streaming Stick. Since the User Interface for these devices varies wildly, you will need to figure out the location of the Reset option. Refer to the Instructions manual that came with your device.
Re-Installing the Amazon Prime Video App
If all of the methods mentioned above do not work in your case and you still face the same error code, the final step will involve uninstalling and reinstalling the Prime Video app.
Before you do that, you can also try a bunch of quick fixes that can help mitigate this issue.
- Try clearing out the Prime Video application cache. You can go a step further and clear all of the existing data on this app from your device. This method is only applicable when you are using a smartphone as your streaming device. For any other device, try signing out from the app and signing in after a while.
- Restart your streaming device and check if the issue has been fixed.
- Sometimes, an outdated app version can also be responsible for this error code. Make sure to update the Prime Video app to the latest, stable version.
- If you are streaming the Prime Video app from a browser, you can also clear its Browsing History to delete all web cached files.
- Disable any VPN network while using the app.
After you have made all these changes and still haven’t had any luck fixing the issue, uninstall the app from your device. Re-install the app by downloading it from the App Store of your device. Lastly, sign in to your account. This should, hopefully, fix the issue. If it doesn’t, the final course of action would be to contact Amazon Customer Service for further assistance.
Wrapping it up, I hope this article was helpful to you. If you encounter any problems while troubleshooting, feel free to leave a comment down below.